The Guarantee: If you are unhappy with your prints or gifts, SmugMug will reprint or refund your order, whichever you prefer. Just email help@smugmug.com within 30 days of receiving your order.

Note: SmugMug uses a professional labs renowned for their color accuracy, print quality and consistency, but unless you've chosen our auto-color option, we do not make any adjustments to your photos.

Who is SmugMug? - SmugMug is my host provider for these galleries and also acts as my agent in the sale of my photos. You may compare this to an artist who paints on canvas and displays his work in a brick and mortar gallery. I pay them an established fee for this service and it is reflected in my pricing. They also collect the sales taxes where applicable for your state.

If your order did not turn out as expected; if you're unhappy about our service or have suggestions for improvement, we'd really like to know. Please contact Customer Service at: HELP@SMUGMUG.COM